Privacy Policy

This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our services.

The Global Therapy Group SG PTE Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data transparently and in accordance with UK GDPR and applicable data protection laws.

Please read this policy carefully.

1. Who We Are

The Global Therapy Group SG PTE Ltd operates an online platform that facilitates bookings between clients and self-employed UK-based therapists.

For the purposes of data protection law:

• We act as Data Controller for booking, administrative, payment, and marketing data.

• Individual therapists act as independent Data Controllers for therapy notes and clinical records.

2. The Information We Collect

We may collect and process the following categories of personal data:

Identity & Contact Information

• Name

• Email address

• Telephone number

• Postal address

Personal Information

• Age

• Gender

• Occupation

• Marital status

Health & Special Category Data

• Information relating to your physical and mental health

• Medications

• Treatment history

• Information relevant to the therapy you are seeking

This information is considered special category data under UK GDPR and is treated with additional protection.

Communication Records

• Emails

• Website enquiries

• Messages

• Phone call notes

Payment Information

• Payment method details

• Transaction records

We do not store full card details. Payments are processed securely via third-party payment providers.

Marketing Preferences

• Records of your consent to receive marketing communications

• Your communication channel preferences

3. How We Use Your Information

We process your personal data for the following purposes:

A. To Provide Therapy Booking & Administrative Services

• To arrange and manage appointments

• To communicate booking confirmations and reminders

• To process payments

• To provide customer support

Lawful basis: Contractual necessity.

B. To Support Clinical Delivery

Therapists use relevant information to assess suitability and deliver therapy.

Lawful basis:

• Provision of health care under Article 9(2)(h)

• Explicit consent where required

Therapists are independent practitioners and maintain their own clinical records.

C. Legal & Regulatory Compliance

• To comply with legal obligations

• To respond to lawful requests

• To safeguard individuals at risk

Lawful basis: Legal obligation.

D. Marketing Communications (Only With Your Consent)

With your explicit consent, we may send you:

• Service updates

• Mental health resources

• Offers or new service information

• General content related to The Global Therapy Group

Marketing communications are entirely optional and not required to access therapy services.

You will only receive marketing if you have actively opted in.

You may withdraw consent at any time by:

• Clicking the unsubscribe link in our emails, or

• Contacting us directly

Lawful basis: Consent.

We do not use therapy content or sensitive health information to personalise marketing.

4. Confidentiality & Clinical Supervision

Therapists adhere to professional ethical frameworks including BACP, UKCP, or HCPC standards.

Therapy discussions are confidential except where:

• There is risk of serious harm to you or others

• Disclosure is required by law

• Safeguarding obligations apply

Therapists attend regular professional supervision. Case discussions in supervision are anonymised.

5. Sharing Your Information

We do not sell, trade, or rent personal information.

We may share data only in the following circumstances:

With Your Therapist

Booking and relevant information is shared with your chosen therapist to deliver services.

With Service Providers

We may use secure third-party providers for:

• Payment processing

• Appointment systems

• Secure hosting

• Email communications

These providers are contractually bound to protect your data.

Legal Requirements

Where required by law, court order, or safeguarding obligation.

6. International Clients

Therapy is delivered by UK-based therapists operating under UK professional standards.

If you access services from outside the UK:

• Your data may be processed in the UK

• It is your responsibility to ensure accessing UK-based therapy is permitted in your country

Where data is transferred internationally, we ensure appropriate safeguards are in place.

7. Data Retention

We retain personal data only as long as necessary for:

• Administrative and legal requirements

• Clinical record retention obligations

• Accounting and tax compliance

Therapists may retain clinical records in line with professional body guidance, typically several years after therapy concludes.

8. Data Security

We implement appropriate technical and organisational safeguards to protect your personal data, including:

• Secure hosting environments

• Encrypted communications

• Access controls

• Secure third-party payment systems

While we take all reasonable precautions, no online transmission can be guaranteed as completely secure.

9. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion where legally permissible

• Restrict processing

• Object to certain processing

• Withdraw marketing consent at any time

• Lodge a complaint with the Information Commissioner’s Office

Requests can be made by contacting us using the details below.

10. Cookies & Website Tracking

Our website may use cookies or similar technologies for:

• Essential functionality

• Performance analytics

• Marketing where consent has been provided

You may manage cookie preferences through your browser or cookie banner settings.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or regulatory changes.

The latest version will always be available on our website.

12. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact:

📧 sian@theglobaltherapygroup.com