Question 1

What is the cost of each session?

Accepted Answer

Each session lasts a full 60 minutes. Our fee is £68 for an individual session and £80 per couple. This applies whether you meet your therapist face to face or online.

Question 2

How do I book a session?

Accepted Answer

Booking your sessions is easy and straightforward. Simply click the 'Book Online Now' button to access our online booking system. You can choose available time slots that suit your schedule.

Question 3

How do I make a payment for a session?

Accepted Answer

All payments are made securely online via our website using a debit or credit card. We don't accept cash. Once you've booked, you'll receive a confirmation email with all the details, including your therapist's contact information, the full address (for in-person sessions), or a video link (for online sessions).

Question 4

Can I cancel or reschedule if necessary?

Accepted Answer

Yes, you're welcome to cancel or reschedule your session, as long as you give more than 24 hours' notice. Sessions cancelled or changed with less than 24 hours' notice are fully chargeable.

Question 5

Can I pay through my insurance?

Accepted Answer

We don't work directly with insurance companies. However, you'll receive a receipt or invoice at the time of booking, which you can use to claim back from your insurer if your policy allows.

Question 6

Am I tied to the same day/time each week?

Accepted Answer

No, you're not tied to the same day and time unless you'd like to be. Sessions can be arranged flexibly, and your therapist will work with you to find times that suit you going forward.

Question 7

How many sessions will I need?

Accepted Answer

There is no fixed number of sessions. The length of therapy depends on what you would like support with and the goals you want to work towards. Some people attend for a short period to address a specific issue, while others choose longer-term support. Sessions are booked one at a time, so there is no obligation to commit to more than you feel comfortable with. The aim is to help you get to where you want to be as efficiently as possible at a pace that feels right for you.

Question 8

What can I expect from my first session?

Accepted Answer

Your first session is an opportunity to meet your therapist and talk through what has brought you to therapy. You can share your concerns, discuss what you would like to work on, and begin identifying any goals. Your therapist will listen without judgement and help you explore your thoughts and feelings in a structured and supportive way. They will also explain how therapy works and answer any questions so you feel clear and comfortable about the process.

Question 9

How do I know which therapist to choose?

Accepted Answer

All of our therapists are fully qualified and experienced in supporting individuals with a wide range of concerns, including anxiety, depression, low self-esteem, work-related stress and relationship difficulties. You do not need to find someone who specialises in your exact issue. Our therapists regularly work with many overlapping challenges and will tailor sessions to your needs.

If you are looking for face-to-face sessions, most people choose a therapist based on location. If you would like a wider choice of therapists and greater flexibility, online sessions can be a good option.

If you are unsure, we are happy to help guide you.

Question 10

What qualifications do your therapists have?

Accepted Answer

All of our therapists are fully qualified, experienced professionals. They are trained to support individuals with a wide range of emotional and psychological difficulties, including anxiety, depression, low self-esteem and work-related stress. Many of our therapists also have additional training in relationship and couples work, allowing them to support clients both individually and as couples where appropriate.

Question 11

Can I change therapist?

Accepted Answer

Yes. Not every therapist will be the right fit for everyone, and that is completely okay. You are not tied to one therapist. If something does not feel quite right, simply get in touch and we will help you explore other options.

If you are attending face-to-face sessions, changing therapist may mean choosing a different location. We will support you in finding an option that works for you.

Question 12

Is online counselling as effective as in-person counselling?

Accepted Answer

Yes. Many people find online counselling to be just as effective as face-to-face sessions. Research shows that online therapy can be highly effective for a wide range of concerns. Our therapists are experienced in working online and focus on creating a supportive, structured and confidential space, whether you are attending from home or elsewhere.

Online sessions also offer greater flexibility and a wider choice of therapists. If you prefer in-person support, that option is equally available.

Question 13

What do I need for an online session?

Accepted Answer

You'll need a stable internet connection, a device with a camera and microphone (laptop, tablet, or phone), and a quiet, private space where you won't be disturbed. We'll send you a secure video link before your session.

Question 14

Can I come on my own for relationship counselling?

Accepted Answer

Yes, absolutely. Many people attend on their own to explore relationship concerns. You may want to understand recurring conflict, rebuild confidence after a breakup, reflect on patterns in past relationships, or work on how personal challenges are affecting your current relationship. You do not need your partner to attend in order to benefit from therapy. Individual sessions can provide clarity, perspective and practical ways to respond differently.

Question 15

What if my partner won't come to therapy?

Accepted Answer

This is a common situation and it can feel frustrating or disappointing. While some couples choose to attend together, you can still benefit from therapy on your own. Individual sessions provide space to explore your feelings, understand relationship patterns and gain clarity about what you want and need.

Sometimes, when one person begins to reflect and respond differently, the dynamic in the relationship can shift. And if your partner later feels ready to attend, that option remains open.

Question 16

Is what I talk about in therapy confidential?

Accepted Answer

Yes. All sessions are confidential and follow the BACP Ethical Framework.

There are a small number of situations where confidentiality may need to be broken. This would only happen if your therapist believes there is a serious risk of harm to you or someone else, or if there is a legal obligation to disclose information, such as a court order or safeguarding requirement.

Wherever possible, your therapist would discuss this with you first. However, if immediate action is needed to ensure safety, your therapist may need to contact your GP or emergency services.

Question 17

Do you use the contact information I provide for marketing?

Accepted Answer

No. We do not use your contact information for marketing. Your details are used only to communicate with you about your therapy and bookings, and are handled in line with our confidentiality and data protection responsibilities.

Question 18

How do I raise a concern or complaint?

Accepted Answer

If you have a concern about bookings, payments or our service, please contact us directly by email and we will respond promptly.

If your concern relates to your therapy, we encourage you to speak with your therapist in the first instance. Many issues can be resolved quickly through open and honest conversation.

If you feel unable to raise it with your therapist, or the matter remains unresolved, you are welcome to contact us and we will take your concerns seriously.

All of our therapists are self-employed and work in line with the ethical framework of their professional body. If necessary, you also have the option of contacting their professional organisation directly.

Frequently Asked Questions

Booking & Payments

Sessions & Scheduling

Therapists

Online Counselling

Confidentiality & Data

Support

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